The Hills Hotel, Ascend Hotel Collection

Though the front desk staff was very friendly & helpful, their check-in process was painfully slow. The room was a good size but dimly lit. The bed was comfortable, and there were power outlets at each nightstand--great for charging devices at bedside. There was a nice size mini fridge in the room and coffeemaker. But sleeping . . Ugh, the air conditioning unit was ridiculously loud! The option was to either suffer through a blaringly loud, Arctic blast blowing directly at your head all night, or suffer through a hot July night without air conditioning and instead have the highway traffic keep you awake all night. Neither option is conducive to a good night's sleep, unfortunately. Just not worth the hotel's high price. The dimly lit bathroom had a lighted mirror but the lights did not work at all. There was large shower with no mold (good job, housekeeping!), but the shower water pressure was weak and the water was so soft it left a slimy film. The toilet was too low for anyone over 4 feet, and the toilet seat gave a jarring shift to the right whenever sat upon. WiFi worked fine but was not password protected. Checkout was nearly as slow as check-in. Staff should realize that some people need to get on the road, not be stalled at the front desk for no good reason. Charging for a room-only should be a simple process, as it is at most hotels. Overpriced, this hotel is too full of itself; you can't just will yourself into a high-end hotel class, you have to prove it, and there's just no proof here anymore. I'll surely look elsewhere the next time I'm in the area.

First time coming staying at the hotel and decided to hang in the bar and we were lucky enough to have Derek as our bartender! Derek is absolutely fantastic! Great drinks and conversation! He keeps the bar clean and takes the best care of you! 10 out of 10 drink mixing and service! Loved that on Sunday’s they have live music!